Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to return any items you’re not quite sure about (you pay the return postage).
To be eligible for a return, your item must be in the same condition that you received it, unwound or unused, with tags, and in its original packaging. You’ll may need the receipt or proof of purchase.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, club yarns and fibre or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
To start a return, you can contact us at stephanie@litlg.com
How to return an item:
1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.
2. Please label the shipment as ‘return’.
3. Please send all returns to:
LITLG Studio
Mullenroe
Macroom
Cork
P12 ED85
Ireland
3. Return your package via your Post Office, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.
You can always contact us for any return questions at stephanie@litlg.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping charges are non-refundable if you send your package back to us and ask for a refund we can only refund the item you purchased as we had already paid your shipping.
Shipping policy
Attention USA Customers:
You can now pay your tariffs at checkout so you don’t pay them when they arrive in the USA. There was a handling fee also which we will cover on your behalf as a gesture of goodwill.
We strive to ship within 5 business days of receiving your payment.
Pre-sale items, custom-dyed items, and club orders will be dyed and shipped within the timeframe specified in the product listing. Please refer to individual listings for specific processing times.
We are happy to combine shipping, so if you’ve bought and paid for more than one item and paid more than one shipping charge in one day please email us at stephanie@litlg.com and the extra postage will be refunded.
Once a package has been shipped, we can no longer assume responsibility for the contents and the value contained.
If you have not received your package, please contact your local carrier with your tracking number. Please note that between shipping and customs, parcels to the USA, New Zealand and Australia may occasionally take up to a month to arrive.